• Deliver exceptional service with a respected family business in Brisbane’s industrial sector
• Permanent full-time role | Monday to Friday 7:30am–4:30pm with early Friday finish
• Join a close-knit, collaborative team committed to customer care and long-term growth

About Sedl Agencies

With close to 50 years in business, Sedl Agencies is a proudly family-owned and operated company supplying leading industrial, safety, and packaging solutions to businesses across Queensland. Headquartered in Toowoomba and expanding into Brisbane eight years ago, our Acacia Ridge branch is now the home of our Brisbane operations — centralising warehouse, stock, and internal sales services.

Our business model is built on long-standing relationships, quality customer service, and expert product knowledge. We support a large catalogue of over 20,000 industrial products, serving businesses of all sizes — from platinum-tier accounts to walk-ins in Toowoomba. The internal Brisbane team plays a key role in delivering fast, effective customer care and technical advice, ensuring seamless support for our external sales team and B2B clients alike.

At Sedl Agencies, our people are our strength — many of our staff have been with us for decades. We’re proud of our tight-knit, collaborative culture and shared commitment to supporting each other and our clients.

For more information, please visit our website: www.sedlagencies.com.au

About the Opportunity

Sedl Agencies is looking for a full-time Customer Service Officer based in Acacia Ridge, Brisbane, QLD.

This is an internal, in-office position. You will work closely with our internal sales team and provide exceptional service and technical support to clients across Southeast Queensland.

More specifically, your responsibilities include but are not limited to:

• Responding to customer enquiries via phone and email with professionalism and efficiency
• Processing customer and sales rep orders within service level expectations
• Proactively communicating with customers regarding product lead times and ETAs
• Managing and maintaining customer records in SYMPAC
• Identifying and escalating sales opportunities and enhancement requests
• Collaborating with the external sales force as a key support contact
• Promoting current campaigns and raising awareness of product promotions
• Ensuring end-to-end ownership of client issues and achieving first-point resolution
• Going above and beyond to ensure high customer satisfaction
• Maintaining compliance with safety and operational standards

To read the full position description, please click here.

About You

To qualify, you will need previous customer service experience and solid knowledge of industrial products. We’re especially keen to hear from candidates with hands-on experience in industrial tools or safety equipment.

Additionally, the following skills and background will be highly valued:

• Experience with technical sales or industrial tools
• Familiarity with SYMPAC or similar CRMs — or the aptitude and willingness to learn quickly
• Strong phone communication and active listening skills
• Ability to ask the right questions and apply knowledge effectively
• Confidence in navigating large product catalogues

As our ideal candidate, you will be a strong communicator with a friendly, clear phone manner. You’ll demonstrate initiative, a willingness to learn, and an ability to manage multiple customer needs. Your positive attitude and curiosity will make you a great cultural fit in our collaborative, supportive workplace.

This is an exciting opportunity to contribute to a growing Brisbane operation within a well-established, values-driven business.

About the Benefits

Enjoy an attractive salary, negotiable based on skills and experience.

You’ll also enjoy:

• Training and support provided on internal systems and product knowledge
• Monday to Friday work schedule (7:30am – 4:30pm), with early finish at 4pm on Fridays
• No weekend or overtime hours
• Off-road parking at our Acacia Ridge branch
• A close-knit team culture with supportive colleagues across Toowoomba and Brisbane
• Long-term stability and opportunities to grow within the business

We’re looking to fill this role ASAP — apply today and help us continue delivering the outstanding service our clients expect.

Apply now and become part of a business that values its people and its clients.